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Upgraded Digital Banking Experience is Coming to GeoVista Credit Union
Get Ready for a Smoother, More Secure Online Banking System
Get ready to experience the future of banking. On Saturday, February 1, 2025, GeoVista Credit Union will be upgrading to a new, state-of-the-art digital banking platform. This exciting change will bring you enhanced security, improved features, and a more streamlined banking experience.
Please make sure your details are up to date. This includes your physical address, phone numbers, and email address.
What You Need to Know:
- System Outage: Our online and mobile banking services will be temporarily unavailable starting at 7:00 p.m. on January 31, 2025. Online banking services will be available again on February 3rd at 9:00 AM.
- Branch Closure: Our branches will be closed on Saturday, February 1, 2025.
- Shared Branching: Shared branching will be unavailable on February 1 and 2, 2025.
- Re-enrollment Required: After the upgrade, you will need to re-enroll in online and mobile banking.
- E-Statements: After the upgrade, you will need to re-enroll in eStatements.
- Bill Pay Reset: Your current bill pay information will not transfer. You will need to set up your payees and scheduled payments again. We recommend saving your payees’ account information, including account numbers now, to ensure a smooth transition into the new system. Any bill scheduled after 2 p.m. January 30st, will not be paid. After February 3rd, you will need to set up bill pay under the new system.
- Scheduled Transfers: If you have set up automatic transfers within online banking, these recurring transactions will not transfer. Online banking scheduled transfers will need to be rescheduled after February 3, 2025.
- Remote Check Deposit: Remote deposits will be unavailable after 11:59 PM Thursday, January 30, 2025, until the following week. Please check our webpage and social media pages for updates.
- Alerts: Any existing alerts set up within online banking or through the app will need to be set up in the new app after February 3, 2025.
Frequently Asked Questions:
Q: What happens to my current online banking login information?
Your current online banking login will not transfer to the new system. You will need to re-enroll after the upgrade.
Q: When will the system upgrade take place?
The system upgrade will begin at 7:00 PM on January 31, 2025. Online banking will be unavailable through the weekend. You will also need to re-enroll for online banking on February 3, 2025.
Q: Will there be any branch closures or service interruptions?
Yes. All branches will be closed on Saturday, February 1, 2025. Additionally, online, and mobile banking will be unavailable starting at 7:00 PM on January 31, 2025, through the weekend. Shared branching will also be unavailable.
Q: Will I be able to use my debit and credit cards during the upgrade?
Yes. Your debit and credit cards will not be impacted.
Q: What should I do to prepare for the upgrade?
To ensure a smooth transition, please:
- Update your contact information: Verify and update your address, phone number, and email address.
- Back up your information: Download or print copies of your statements, payees, scheduled transfers, account numbers, and payment history.
- Note your member number: You will need this to re-enroll in online banking.
Q: Will I need to re-enroll in online and mobile banking?
Yes. After the upgrade, you will need to re-enroll in online and mobile banking using your member number and personal information.
Q: What will happen to my current bill pay information?
Your current bill-paying information will not transfer to the new system. You will need to set up your payees and scheduled payments again. We recommend saving your payees’ account information, including account numbers, to ensure a smooth transition.
Q: Will I be able to access my accounts during the upgrade?
Online and mobile banking will be unavailable during the upgrade. However, you can still use your debit and credit cards for purchases and ATM transactions.
Q: When will online and mobile banking be available again?
Online and mobile banking services are expected to resume on February 3, 2025.
Q: How will I be able to view my January statements?
Every member will receive paper statements for January via US mail. Paper statement fees will be waived January-March 31, 2025. Please reenroll for eStatements to avoid paper statement fees after March 31, 2025.
Q: Will I be able to use SAMI Telephone Banking?
No. With our efforts to modernize and streamline our offerings to our membership, our SAMI telephone service will be retired.
Q: What if I have more questions or need assistance?
Please contact our Member Services team at 912 368 2477 (Option 4), email [email protected] or visit your nearest branch.